Job Description

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Facilities Manager

Regular Full-time Worcester, MA, US

7 days ago Requisition ID: 1815

Salary Range: $65,000.00 To $71,000.00 Annually

Job Summary:

The Facilities Manager is responsible for overseeing the day-to-day maintenance, safety, functionality, and operational readiness of all facilities within the Federally Qualified Health Center (FQHC). This position ensures that clinical, administrative, and common areas are safe, clean, compliant, and prepared to support high-quality patient care. The Facilities Manager manages vendor relationships, coordinates repairs and preventive maintenance, assists with facility improvement projects, supports medical equipment repair coordination when needed, and handles purchasing of supplies and materials necessary for facility operations.

Essential Duties and Responsibilities:

• Oversee daily facility operations, maintenance needs, and repair requests across clinical and administrative spaces.
• Conduct regular facility inspections to identify safety concerns, maintenance needs, cleanliness issues, and opportunities for improvement.
• Coordinate and assist with facility repairs, including plumbing, electrical, HVAC, furniture, fixtures, doors, locks, lighting, and general building maintenance.
• Manage vendor relationships, including scheduling service visits, obtaining quotes, monitoring work quality, reviewing invoices, and ensuring timely completion of contracted services.
• Serve as the primary point of contact for maintenance contractors, cleaning vendors, waste disposal services, security vendors, pest control, fire safety vendors, and other facility-related service providers.
• Coordinate medical equipment repairs when needed by working with clinical leadership, biomedical service vendors, manufacturers, and internal stakeholders to minimize disruption to patient care.
• Track and follow up on repair requests, preventive maintenance tasks, service tickets, warranties, equipment issues, and vendor work orders.
• Assist with purchasing facility supplies, maintenance materials, repair parts, equipment, furniture, cleaning supplies, and other operational items as needed.
• Maintain appropriate inventory of commonly used supplies, tools, materials, and replacement items to support timely facility repairs and operations.
• Support compliance with applicable safety, health, infection control, accessibility, emergency preparedness, and regulatory requirements relevant to an FQHC environment.
• Assist with safety rounds, emergency drills, facility audits, and corrective action follow-up related to building conditions or environmental safety.
• Support minor renovation, space planning, office moves, clinic refreshes, and facility improvement projects as assigned.
• Communicate facility issues, repair timelines, vendor updates, and operational impacts to leadership and affected departments in a timely manner.
• Maintain accurate documentation related to inspections, repairs, vendor services, purchases, warranties, equipment service records, and preventive maintenance.
• Collaborate with clinical, administrative, IT, operations, and leadership teams to ensure facilities support patient access, staff safety, and continuity of care.
• Respond to urgent facility issues, outages, equipment failures, leaks, safety hazards, and other operational disruptions as needed.
• Perform other related duties as assigned to support organizational operations and patient care delivery.

Required Qualifications:

• High school diploma or equivalent required; associate degree, trade certification, or facilities-related training preferred.
• Minimum of three to five years of experience in facilities management, maintenance coordination, building operations, or a related role; healthcare facility experience preferred.
• Working knowledge of general building systems, including HVAC, plumbing, electrical, lighting, security, fire safety, and basic construction or repair practices.
• Experience coordinating vendors, contractors, work orders, repair schedules, and purchasing activities.
• Ability to assess maintenance issues, prioritize repairs, follow up on service needs, and communicate clearly with staff and leadership.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced healthcare environment.
• Basic computer skills, including email, spreadsheets, work order systems, purchasing systems, and documentation tools.
• Commitment to maintaining a safe, accessible, professional, and patient‑centered care environment.

Preferred Qualifications:

• Experience working in a community health center, hospital, ambulatory care setting, or other healthcare environment.
• Familiarity with OSHA standards, infection control considerations, emergency preparedness, life safety requirements, and healthcare facility compliance expectations.
• Experience using a computerized maintenance management system or work order tracking platform.
• Experience coordinating biomedical equipment service, preventive maintenance, or repair scheduling.
• Bilingual or multilingual abilities based on community needs preferred.

Reporting Relationship: Director of Technology Department

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