Job Description

Americas Cluster Operations Team

We are the Americas Cluster Operations Team, a critical component of a leading global technology enterprise's infrastructure strategy. Our mission is to ensure the highly efficient, stable, and secure operation of the operational environment across the Americas. We are dedicated to delivering "last mile customer value" from our operational facilities, providing a seamless, reliable, and highly efficient service experience.

Our team comprises dedicated professionals in Facilities, IT, and Asset Management, deeply experienced in large-scale system operations, possessing comprehensive capabilities from daily operations to strategic planning:

Facilities Team: Responsible for 24x7 uninterrupted operations and emergency response of critical physical support systems within the large operational environment, including electrical, HVAC, and fire suppression. We ensure physical environment stability and sustainable operations through rigorous capacity management and energy efficiency optimization.

IT Team: Manages the full lifecycle operations of IT equipment like servers and networks within the operational environment. We ensure high SLA compliance for IT services through proactive systemic risk governance, automation, and process optimization, while leading various technology upgrade projects.

Asset Team: Oversees the full lifecycle management and governance of IT assets. We ensure asset compliance, visibility, and efficient utilization through precise data management, risk control, and cost-efficiency strategies.

Our Core Focuses:

End-to-End Reliability: From physical support to IT services, we provide comprehensive stability assurance, focused on mitigating risks and ensuring business continuity.

Project-Based & Lean Operations: We approach operational work through a project lens, continuously optimizing processes to achieve efficient resource utilization and lean operating costs.

Innovation & Talent Development: We actively integrate cutting-edge technologies and foster robust knowledge-sharing mechanisms to continuously enhance our team's professional capabilities and innovative practices.

We serve as the robust foundation for the enterprise's business growth in the Americas, providing powerful and trustworthy infrastructure assurance through professionalism, innovation, and collaboration.

Job Responsibilities:

1. Responsible for the daily operation and maintenance management of large-scale operational facilities within the responsible region, ensuring the efficient, stable, and compliant operation of their critical physical support systems (e.g., power, HVAC, fire suppression).

2. Develop and implement facility operation strategies, procedures, and emergency plans, ensuring facility operations comply with internal standards and external regulations.

3. Manage the facility operations team, including recruitment, training, performance evaluation, and daily supervision, to enhance team professionalism and cohesion.

4. Lead facility capacity planning, energy efficiency management, and optimization projects, promoting sustainable operation practices and reducing operational costs.

5. Manage facility-related vendors and service providers, ensuring service quality and SLA compliance.

6. Lead or participate in root cause analysis for facility incidents, and the development and implementation of corrective actions.

7. Collaborate closely with internal cross-functional teams (e.g., IT, Security, Business Units) to ensure facility operations effectively support overall business objectives.

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